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Protection that continues after installation.
Every Polyshield film is backed by a manufacturer warranty against defects in the film. Check the cover on any registered vehicle with its number plate.
Film just fitted? Register an installation.
Cover by product.
Cover starts on the installation date. Every Polyshield PPF carries the same terms; only the period changes.
Clear Gloss PPF
Satin PPF
Coloured PPF
DIY PPF kit
Carbon Ceramic Window Tint
Nano Ceramic Window Tint
What’s covered
Defects in the film materials and manufacturing, including:
- Abnormal fading or discolouration
- Purple discolouration from defective materials
- Bubbling, delamination or adhesive failure caused by a manufacturing defect
- Premature cracking or deterioration from a manufacturing defect
- Abnormal yellowing of PPF caused by defective materials
What’s not covered
The manufacturer warranty doesn’t cover:
- Incorrect installation, poor workmanship or installer-related defects
- Improper cleaning, maintenance or handling, including abrasive products, harsh chemicals or unsuitable equipment
- Scratches, cuts, impacts, accidents or vandalism
- Alterations, removal or reinstallation of the film
- Normal wear and tear, or improper storage or application
- Damage from not following the Polyshield care guidance
Problem with how the film was fitted? Contact the installer who fitted it.
Care for the film, keep the cover.
Cover depends on the film being cared for as the Polyshield Product Maintenance & Care Guide sets out. Damage caused by skipping it isn’t covered.
A care guide for each product is on the way. Until then, follow the basics here and the care tips on Learn.
Wash gently
pH-neutral, PPF-safe shampoo and a soft mitt.
No abrasives
No cutting compounds, harsh chemicals or stiff brushes.
Mind the edges
Keep pressure-washer jets back from film edges.
Leave it fitted
Removing or refitting the film ends the cover on it.
Fitted, registered, covered.
Film fitted
By a Polyshield installer, or by you with a DIY kit.
Registered
Register online with the invoice. Cover is active straight away.
Check any time
Look up the cover on this page with the number plate.
Claim a defect
Send proof of purchase, product details and photos.
Think the film is faulty?
Email us with the details on the right. We may ask for more information or a sample to check whether it’s a manufacturing defect. Approved claims are fixed with replacement film, or another remedy the law requires.
Include in your email
- Number plate, and your warranty number if you have it
- Proof of purchase (invoice or receipt)
- Product: film type, and roll or batch number if known
- Clear photos of the problem, close up and from a distance
Polyshield Films™ manufacturer warranty terms
1. Warranty period
- Polyshield Clear Gloss PPF: 10 years
- Polyshield Satin PPF: 5 years
- Polyshield Coloured PPF: 5 years
- Polyshield DIY PPF kits (self-installed): 7 years
- Polyshield Carbon Ceramic Window Tint: 10 years
- Polyshield Nano Ceramic Window Tint: Lifetime
All Polyshield PPF products, including DIY kits, are covered by the same terms below.
2. Warranty coverage
Polyshield Films™ provides a limited manufacturer warranty covering defects in film materials and manufacturing, including:
- Abnormal fading or discolouration.
- Purple discolouration resulting from defective materials.
- Bubbling, delamination or adhesive failure caused by manufacturing defects.
- Premature cracking or deterioration attributable to manufacturing defects.
- Abnormal yellowing of PPF caused by defective materials.
3. Maintenance requirements
Warranty coverage is conditional upon the product being properly maintained in accordance with the official Polyshield Films™ Product Maintenance & Care Guide.
Customers and installers must follow all applicable cleaning, maintenance, handling and care instructions provided by Polyshield Films™.
Damage or deterioration caused or contributed to by failure to follow these instructions is excluded from the voluntary manufacturer warranty.
4. Warranty exclusions
The manufacturer warranty does not cover:
- Incorrect installation, poor workmanship or installer-related defects.
- Damage caused by improper cleaning, maintenance or handling.
- Use of abrasive cleaning products, harsh chemicals or unsuitable equipment.
- Scratches, cuts, impacts, accidents or vandalism.
- Film damage caused by alterations, removal or reinstallation.
- Normal wear and tear.
- Damage caused by improper storage or application.
- Damage or deterioration resulting from failure to follow the official Polyshield Films™ Product Maintenance & Care Guide.
5. Warranty claims
Claims must be supported by proof of purchase, product identification and photographs of the alleged defect.
Polyshield Films™ may request additional information or samples to assess whether the issue is attributable to a manufacturing defect.
Approved claims will be remedied through replacement film or another remedy required by applicable law.
6. Australian Consumer Law
This voluntary manufacturer warranty operates in addition to customers’ rights under Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any statutory consumer guarantees or remedies that cannot lawfully be excluded.
Warranty questions.
My plate isn’t found but I registered.
Earlier registrations are being moved into the check. If yours doesn’t show, email warranty@polyshieldfilms.com.au with your plate and invoice and we’ll add it.
I changed my number plate.
Email us your old and new plate and we’ll update the record.
The problem is with how it was fitted.
Installation and workmanship aren’t part of the manufacturer warranty. Contact the installer who fitted the film.
Who can see my details when someone checks my plate?
Only the film, the vehicle, the installer and the cover dates. Your name, phone, email and invoice are never shown.
Does this affect my consumer rights?
No. The warranty is in addition to your rights under Australian Consumer Law.